Cricket Wireless Authorized Retailer

Shannon S. 

on Birdeye

4 days ago

I’m really glad I stopped in, especially after seeing some of the lower star reviews. My experience was the complete opposite. Natalie helped us, and she was absolutely wonderful from start to finish. She was professional, friendly, patient, and genuinely went above and beyond to make sure everything was taken care of. She walked us through the plans, explained everything clearly, and helped us figure out the best option for us. She also handled our payment situation without any frustration or attitude —she was just kind and... read more

Jason S. 

on Birdeye

6 years ago

I want to be clear that this review is 5 stars for Brianna, one of the workers at Cricket Wireless and not Cricket Wireless in general. I had a very difficult situation and was really struggling getting a hold of anyone at Cricket's 800 help line number. Once I did get a hold of someone (after quite some time), the person was not very friendly or helpful. I was then transferred around and eventually told my problem would be looked at within 3-5 days. Meanwhile Brianna, a worker at the Wausau store, went above and beyond to h... read more