Cravens-Warren & Company

Raul Ballester 

on Google

2 weeks ago

★★☆☆☆ I have been a customer of Cravens Warren for over 7 years and recently contacted them regarding my homeowners insurance renewal after receiving a renewal premium that more than doubled from prior years. My concern is not the rate increase itself. I understand insurance rates can change. My concern is the customer service I received when trying to understand why the increase occurred and what options were available. I emailed several questions and was asked to schedule a phone call instead. During that conversation, the... read more

Jacquelyn JC 

on Google

a year ago

I was directed to this insurance agency through the Dave Ramsey ELP site. When I called, I spoke with a woman whose name I don't remember, and I found her demeanor quite rude. According to her, I am not allowed to request an ELP service because they have to keep calling me every time I make a request. She also claimed that they are the only local provider in my zip code and that it’s their territory, which is not true since another local provider had already contacted me. When it comes to shopping for home and auto insurance... read more

Tim J 

on Google

a year ago

I am upset because I had a very strong referral for this company but when dealing with someone other than Ashley, the service just isn't ideal. Don't laugh at people's business and please don't give a time frame for follow up as "shortly" and then take more than 4 hours to respond with "we will have someone email you"