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Crate & Barrel
- Rugs
- Edina, MN
About this business
Location details
3503 Galleria, Edina, MN, 55435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went in looking for a specific plate which was available online and the people that helped me said they don’t have it in stock… I ordered it online for pick up and it was ready in 1 hour. Disappointed in the lack of customer service etiquette.
The sales staff were excellent, however I deducted 2 stars because the pickup experience was horrible. We didn’t receive the email related to the item being picked up. So we called the # on the sign at the pickup area listened to multiple options of which none referred to a pick up. Banged on the door… nobody came. Finally I went around into the store & someone called down. A waste of 20 minutes. A buzzer button would go a long way!
Similar to other review, Crate & Barrel has no concern for actually delivering a product to your home. We received the bed yesterday, the mattress was scheduled to arrive yesterday as well.The bed was delivered and installed (mostly installed they forgot actually screw in several pieces) and now the mattress is two weeks or more away. So I have a bed in my daughter's room but no mattress. Can't cancel the order for another couple of weeks until the mattress actually arrives at the delivery center. I found out the mattress wa... read more
We purchased a lounge couch with chaise from this store in late 2025. shortly after receiving the couch, we noted that the cushion extending over the chaise was breaking down and sank in whenever anyone sat on it. I attempted to reach out to customer service but was routed to an AI that was unable to provide any assistance. I went into the store to ask for assistance but was essentially told that there was nothing they could do to help me and I would need to reach out to customer service (after I told them how I had been una... read more
Very disappointed with the customer service at this location. Every time we visit, the staff are extremely rude and disrespectful. This is an ongoing problem that we've experienced consistently whether we're making purchases or processing returns. We come in looking to shop, but the unwelcoming attitude from employees makes it an unpleasant experience. A store selling home goods should make customers feel comfortable, not unwelcome. We'll be taking our business elsewhere.
Frequently asked questions about Crate & Barrel
How is Crate & Barrel rated?
Crate & Barrel has a 4 star rating with 318 reviews.
When is Crate & Barrel open?
Crate & Barrel is open now. It will close at 6:00 p.m.
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