Crash Champions Collision Repair Wesley Chapel

Michael Trigg 

on Google

4 weeks ago

Somewhat difficult making initial appointment. Front desk personnel extremely courteous. However, agent assigned to handle my claim indicated he would keep me informed, which I interpreted to be texts and phone calls, and what happened was mostly text messages telling me the cost of the repairs and that the car would be ready by a certain date. Unfortunately, car was not ready by promised date and I had to call to find out the car was not ready. Instructions on not waxing the car were somewhat discordant after picking up the... read more

Saimara Durham 

on Google

a month ago

Horrible customer service. My fiancé went in to get his wrx Subaru looked at and the lady helping him was disrespectful, made personal excuses on not wanting to help him and not doing her job. Will not be coming back unless this employee is talked to about how she is with customers. 

Nikki Cole 

on Google

a month ago

I cannot say enough good things about Jason at Wesley Chapel/Lutz Crash Champions. From start to finish, he was a man of his word and went above and beyond throughout the entire repair process. He kept me informed, followed through on every commitment he made, and genuinely cared about making sure my vehicle was repaired properly. In an industry where communication and trust are so important, Jason exceeded my expectations. His professionalism, honesty, and dedication to customer service made a stressful situation much easie... read more

Al Alperts 

on Google

a month ago

This place lies . Had body work done. They replaced the hood on my 2014 Mustang and left off a hood bumper. We told him that and at 1st he said it was never there which was a lie. It never had any accidents before and it was 100% there because I wash the car and under hood. He said he would order it and it will take 2 weeks. Months later and many calls he said he forgot and will order it. Still no part. A $10.00 part but still no part just the run around.