Cox Building Services, Inc.

Neil Noble 

on Google

a month ago

I’m leaving a review regarding the payment process that was explained to me one way and not what the finance company is charging me. I had CHC send a mechanic from Cox Building to come out and fix my unit. Since it was very old, it had to be replaced. I was debating whether to pay it off after installation. The mechanic said that I could pay using their financing company and that I could pay it off after my first payment was due to give me time to get the funds. I received an email from FTL, the financing company they use an... read more

Kristopher Larkin 

on Google

a month ago

Completely unacceptable customer service. They set an appointment and day of said the driver and technician was unable to show up. They rescheduled for the following week and the office manager Joseph said the driver Jeremiah, was leaving my house after calling me at 11 when they said at 10 they were going to be at my house. They left after 5 minutes and did not come back after I called them at 11:12 saying I as done with my 11am meeting. I called them back at 11:32 and they said they weren't coming back. I asked them why th... read more

Christine Sariol 

on Google

3 months ago

I was with my Aunt when her AC stopped cooling. She called Choice Home Warranty and they sent us Cox Building Services, Inc. Their diagnosis was a bad expansion valve. They emailed Choice and they refused to pay for the part, saying it was not "normal wear and tear" and my Aunt would have to pay, out of her own pocket, over $1,000 to have it fixed? What kind of Home Warranty is this?? I was very concerned, called a trusted AC service for a 2nd opinion, and found out that the Only thing wrong with the AC was a slow leak that ... read more

LeeDee Cox 

on Google

3 months ago

I had Choice Warranty and Jeremiah was assigned our technician from Cox. I really appreciated the evaluation he provided. He did a great job at explaining the problem with our unit. He took many photos and a video for the Warranty provider. I also liked him as a person. The owner even called and explained some things to me. I was impressed with this company. Choice Home Warranty turned down our repairs but I liked Cox. Not so much Choice!