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Cove Generators Sales & Service
- Contractors
- Monterey, TN
About this business
Location details
15875 Hwy 70 N, Monterey, TN, 38574, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had our generator installed by Cove Generators Sales & Service less than two years ago. Today the power went out—and the generator failed to start. That alone is unacceptable for a system that is supposed to work in exactly this situation. What made this significantly worse was the response from the company. When I called, I spoke with Kay, who was abrupt, dismissive, and completely unhelpful. I was told the earliest service appointment is nearly TWO WEEKS out. Two weeks—while we are without power. There was no attempt to... read more
UPDATE 3/31/2026: The tech was supposed to be at my house at 8:00am, so I didn't burn a whole day of work again. I told them I need to leave my house by 9:30am to open my store at 10:00am. I get a text at 8:30am telling me the tech is on the way. I call in and talk to sone guy, and tell them he was supposed to be here at 8:00am, and was told he's still about 45 minutes away. The guy on the phone said he didn't realize I was in EST. I made the comment that it's always an excuse with them, his response was, "This is the 1st ti... read more
UPDATE 3/20/2026: I guess they are going come out next week to double check that there's an issue. Wow... Let's hurry up and wait to get the issue with my very expensive whole home generator. I have no idea if or when it will be fixed. UPDATE 3/16/2026: They finally came out, and needed to order a part. That was 2 weeks ago have not heard from them. I had a power outage last night, and was standing out in the rain and wind at 2:00am to manually turn on my generator. Then I had to take the panel off this morning to manually f... read more
UPDATE: They finally came out, and needed to order a part. That was 2 weeks ago have not heard from them. I had a power outage last night, and was standing out in the rain and wind at 2:00am to manually turn on my generator. Then I had to take the panel off this morning to manually flip the transfer switch back to city power after I turned the generator off. The original issue happened on Jan 22nd, and it's now March 16th. I'm coming on 3 months of not having a properly working system. I just hung up with them, and they said... read more
Frequently asked questions about Cove Generators Sales & Service
How is Cove Generators Sales & Service rated?
Cove Generators Sales & Service has a 4.6 star rating with 226 reviews.
When is Cove Generators Sales & Service open?
Cove Generators Sales & Service is closed now. It will open tomorrow at 8:00 a.m.
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