Courtyard by Marriott Houston I-10 West/Memorial

Mitchell Rodrigues 

on Google

2 weeks ago

By far one of the worst hotels on the Marriott app. I show up to check in, and have to wait 15 minutes even though I’m first in line. Both employees acted like it was their first day. By the time it’s my turn to check in, I’m informed by the lady at the front desk that they had a pipe burst this morning, and as a result I would have NO HOT WATER FOR THE DURATION OF MY STAY. She said they would have called me, but my contact info wasn’t on the reservation. When I questioned how my contact info wouldn’t be on the reservation (... read more

Dianne Graham 

on Google

a month ago

OK, I’m writing this review because this literally just happened — and I am exhausted. 😩 I’ve been traveling all day and needed a hotel room, so I booked one expecting to be able to check in quickly, get some sleep, and call it a night. The staff was very limited when I arrived, but the woman who helped me was fine and got me checked in. I got my keys, walked into my room… and immediately saw a giant “palmetto bug” (aka a flying cockroach) scurrying across the floor. 😳 I screamed, killed it, and then realized there was ... read more

Tessynhi 

on Google

a month ago

Joselyn is amazing! She went above and beyond during our trip and we really appreciate her warm hospitality. 

Chris Hoekstra 

on Google

a month ago

Air conditioner ran 100% of the time regardless of the setting and only got slightly quieter when the compressor turned off. It never could effectively cool the room and I kept waking up in hot sweats from it being 95F outside and close to 80F inside. There is a weird set of laster light switche with multiple switches controlling each light and it's a true game of flip the switches until you can hopefully get one to turn on with the right combination. I went the whole first night with only the TV for light since the light sw... read more