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Couplemate Trailer Parts
- Wynnum, QLD
About this business
Location details
136 Glenora St, Wynnum, QLD, 4178, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service! Was told my product would be in stock in 2 weeks, 6 weeks later I was sent a poorly painted sample product instead of the powder coated one I paid for. I was then lied to about the powder coated one not being in stock when it was and was told I would have to wait 3 more weeks and pay extra if I wanted what I had payed for.
I thought I’d buy AUS made to ensure quality & support local but… within a few weeks towbar powdercoat started to flake and steel rust. I tried to get rectified by the Couplemate team but they informed manufactured to AUS standards and aesthetics not covered by warranty. When you take pride in your gear and ‘couple’ with a new vehicle, obviously aesthetics are important. I now have to get repowdercoated at my expense - have been informed on assessment no primer used by Couplemate… Save yourself the expense and buy cheaper... read more
Ordered parts online then the webpages I ordered from mysteriously disappeared & they sent me the wrong parts (too short) but they claim they could send me the entire assembly but they don’t have in stock the bushes I need but could send me the right bolts so I decided to modify the bushes & send the bolts back to get the correct ones they we’re supposed to be sent the same day 2 weeks latter they finally found the returned bolts & assured me they would send then straight away 2 weeks later they send me the exact same bolts ... read more
Awsome, good products and good quality, Recently ordered brakes and bearings for my caravan and one of the brake shoes was damaged in the freight, rang couplemate and it was replaced with a new brake shoe, Definitely recommend couplemate, will use couplemate for my next service again 👌
Ordered an AL-KO 3500kg Off-Road hitch for delivery to the UK. Unfortunately damaged by the Carrier. Special mention for Josh, exceptional customer service, he promptly shipped a replacement, with the second one I ordered.
Frequently asked questions about Couplemate Trailer Parts
How is Couplemate Trailer Parts rated?
Couplemate Trailer Parts has a 4.7 star rating with 79 reviews.
When is Couplemate Trailer Parts open?
Couplemate Trailer Parts is closed now. It will open on Monday at 8:00 a.m.
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