Country Green Apartments

Ric W 

on BBB

3 years ago

I do not know what to say about this company. I have never been down talked to by anyone, I lived in these Townhomes since 2006. When the new company took over in 2021, I have had issues since day one. Moving things from the wall 6ft, and them not showing up, Electrical things that need to be done and they came in and left a mess throughout my unit, with my blinds open and lights on. Then to add insult to injury, I got charged a non-compliance fee and other fees without them first contacting me to see if I had renter's insur... read more

H. A. 

on BBB

3 years ago

We just moved into this apartment 2 weeks ago. We got a notice that they need to do maintenance on the back door and that it will take 2-3 weeks to complete. Not only that, but they said that we need to move everything 6 feet away from the back wall. Our apartment is very small, so doing this would make the apartment un-liveable, not to mention we have a pet and we cant keep her in one room for 3 weeks. We tried to call to get more information and ask if we could get part of the rent covered, and I got argued with and talked... read more

Stefan S 

on BBB

3 years ago

Overpaid and under qualified. Those are the best words to describe the management team at the leasing office. The management team constantly makes mistakes followed by empty promises. They are happy to not do their job and cause financial harm to anyone who is foolish enough to not double check everything they say. If the damage to me was greater I would take them to small claims court. Luckily I caught on quick enough to mitigate their negligence. I post this as a warning to others out there to beware of Monarch leasing off... read more

Ebony J 

on BBB

3 years ago

I applied for an apartment paid over $300 for application fee and deposit, which was told that would be refunded to me back in December of 2021. I wasnt approved for the apartment. I was told that I could pick up a check for the deposit from the office, when I called to set up a date for pick up I was told the check would be mailed to me from **********. Its March 2022 and I have not received any of my deposit money back. I filed a complaint with my bank and this company provided false information to my bank stating that the... read more

DB D 

on BBB

3 years ago

I shouldnt even have to give them one star. I moved out in December left the apartment clean and now Im getting a **** saying i owe rent & cleaning which i dont and still have my receipts. Terrible management, they dont do the inspects when they say they will. Trash be everywhere, theyve been on the news for that and for killings. When you call or go to the office still dont get help they never answer or their never there. After I moved out someone called two weeks later to see if I moved out I said yes and she was suppose T... read more

Sergey D. 

on BBB

3 years ago

My girlfriend and I, were planning to move to ********************* here in *********, **. We started by calling them and wanting to schedule an appointment to meet and see a place which went ok.Now we are a month and a half away from moving day and we haven't heard from them, haven't seen a lease or anything. I decided to call them and the phone number is "invalid?" So I keep calling and I even drove over to go to the office to make sure everything is OK and ready to go. Nothing, could not get anything from them, no phone c... read more

Christina P 

on BBB

3 years ago

I moved into *********** Apartments ***** **, almost 2 years ago. Ive never felt safe here. The front & back doors to the building, havent locked at least half the time. They fix them just to get by. New doors are needed badly. But they will not allow it in the budget. My sliding glass door doesnt lock. Also, my front door to my apt., has one meager lock on it. I could kick the door in very easily. The hallways are filthy. You can hear someone cleaning it for two minutes, maybe every other week. My appliances are old, rust i... read more

Cristian 

on BBB

3 years ago

Been living here for quite a while. Ive had my here and there issues but apparently the policies are constantly changing without the tenants being informed. Had family visit for less than five hours and get towed out of the appropriate guest parking, which damaged their car by the way, and told by the towing company that some policy new policy was put in place. Never received an email. Wasnt in any newsletters. Not in the lease. Luckily we had enough money to get the car out but who does that? 230 plus car damages in the hol... read more

Ryan N. 

on BBB

3 years ago

Where to begin with this piece of work: if you can at all afford to rent at a remotely better place- you will be better off that staying in this deteriorating slum. I moved in august 6 ****************************************** I knew this place would be a nightmare. Youd think the apartment would be clean on move in but alas the washing machine was covered in mold and there was trash and spiders all over the apartment when I walked in. The common areas in the buildings are never cleaned and neither is the grotesque washer a... read more