Countertop Trends Llc

Emma Davis 

on Google

4 months ago

I was told the timeline would be about 4 to 6 weeks total until install. After waiting almost 9 weeks they should be installed next week. I was always calling to check on the status of the countertops and they would tell me they would call and get me XYZ information but I would never hear back from them. Hopefully I’m happy with the counters when they get here. Very minimal communication skills. Will not be ordering through Home Depot again if this is the service they use. The install guy, Brian, does seem to be on top of th... read more

Jim McCallson 

on Google

4 months ago

They tried three times to get my counters installed and it's still not right. Homedepot won't help but once they are reppace I will have to hire an attorney to get things right. Stay away. 

James Curtis 

on Google

7 months ago

I ordered a counter top from Home Depot and they farmed out the order to these guys. The first counter was not built to my specs, though Home Depot took the hit for that. The second try looks okay, but my problem is with the delivery. They were supposed to schedule a delivery with me, but instead just dropped the countertop off in front of my house when I wasn’t there. They could have been damaged or stolen, and I had to take them inside alone. Unacceptable. 

Haley Mosher Mitchell 

on Google

9 months ago

I absolutely wish I could leave 0 stars. This was possibly the worst 18 weeks of my life (yes, EIGHTEEN) dealing with Countertop Trends. For a counter that was supposed to take 4-6 weeks max, their ONLY installer, Brian, is constantly busy (how?? How does this place keep getting business??) and after waiting 14 weeks for countertop delivery, we waited another 4 for install. The day of our original install, we had not been told to disconnect the sinks. The installer refused to take accountability for the lack of communication... read more

Jordan-Leah McNack 

on Google

10 months ago

Countertop Trends is who Lowes in Springfield, MO contracted to do our countertops. We are very dissatisfied customers and cannot believe that this countertop passed their Quality department (CT claims that their "quality standards are high" according to their Facebook "About" section- see screenshot). I cannot imagine any QA supervisor seeing this final product and saying "Yes, looks great! I'd be proud to have this in my home!" No. If this were going into their own home or the home of someone they cared about, they would m... read more