Costume Gallery

Fidalgo D. 

on Birdeye

3 years ago

We are still waiting for our refund on orders they couldn't fill back in Feb 2020. Their kept postponing the delivery date to avoid giving us our money back. Then finally in July they admitted to not being able to fill the order. They were quick to promise a refund to prevent us from filing a dispute with the credit card company. Now we still don't have our and we can no longer file a dispute because it is past the days allowed to file and Costume Gallery is no longer responding back us. My studio definitely feel that ... read more

Miranda H. 

on Birdeye

3 years ago

I am still waiting on a refund of over $500 for costumes that were ordered and never delivered from February of 2020! I email and call them all the time and they never respond or follow through with the refund. I've never in my life seen this kind of fraudulent activity from a company. It's literal theft. 

Kathryn B. 

on Birdeye

4 years ago

I have been purchasing costumes from costume gallery for 20 years. The last couple years have been horrible. When I call, I wait on hold for over an hour and never get through to a customer service representative. I pay in full in January, and it is now May and still have not received all of my costumes. The only way that I find out a costume is unavailable is when I send an email asking where the costume is because we are past the expected ship date. Then they let me know that it it it is unavailable. Completely unprofessio... read more

Natalia O. 

on Birdeye

7 years ago

I had a family of 4 students, their car was broken into just a few weeks away from our Recital. I gave this family no hope, and I myself was certainly thinking they were not going to be able to participate in the recital this year. Costume Gallery went above and beyond; they replace all of the costumes, it will be ship on time for their recital, and they picked up the cost of the replacement for this family! That was so amazing, and so caring… ! They may be going through a rough patch, but we all had at some point in our o... read more

P.B. 

on Birdeye

7 years ago

Second year with issues and I will never use them again. It is very evident that their is a lack of communication from production to customer service. I received unfinished costumes and costume gallery will not replace them AND never offered me an alternative or refund. I have to pay out of my own pocket to finish the costumes so I at least have costumes to give out to students who have pictures coming up. Such a shame for a company that does market pretty costumes.