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Costello's Hearth & Spa
- Glen Burnie, MD
About this business
Location details
7936 Crain Hwy S, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I am extremely disappointed with my experience with Costello's Hearth & Spa. What should have been a relatively straightforward fireplace conversion has turned into a nearly year-long project that is still not complete. I paid my final balance in November 2025 and it took several months just to get the fireplace measured. Since then, Costello's has attempted to install the custom surround three separate times - and all three attempts have failed because the piece did not fit. The first two failures were attributed to errors ... read more
Absolutely horrendous experience. Two months of trying to get in contact with them to complete the gas insert installation and I am still fighting! They installed the gas lines incorrectly the first time which ruptured an outtake vent. Then when they installed the fireplace they failed to do the permit paperwork for the county. Currently have a gas insert that does not turn on or is legal. They have left the project and refuse to stay in communication with me to resolve the issue. Project was paid in full with no sign of com... read more
Their website does not work.
My experience was horrible. If you have the opportunity to get your pellet stove from a different supplier, I would highly recommend it. The short story. I ordered it in Fall and due to uncountable errors, the install wasn't completed until Spring. I've seen entire houses built faster. Not a pleasant experience and I blame it all on office incompetence. The final product looks great, but Costello's did not make it easy. And they still think they are owed money for a part that an installer had retrieved on the second install ... read more
Frequently asked questions about Costello's Hearth & Spa
How is Costello's Hearth & Spa rated?
Costello's Hearth & Spa has a 3.6 star rating with 15 reviews.
When is Costello's Hearth & Spa open?
Costello's Hearth & Spa is closed now. It will open tomorrow at 8:00 a.m.
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