Costco Wholesale

Sara R. 

on Birdeye

4 months ago

So bad that I have to give them a one star because the store at sugar land, TX doesn't deserve any. I regret become a member and I'm just waiting for my membership to end. The customer service is horrible, the reps there treat you like trash, like if you are begging them to do their job. I was needing help to carry a desk and a chair and I asked for help and the men just told me get someone else because he was busy, yes busy joking around with another coworker. I got so upset and this is not the first time. I hate that store... read more

sam a. 

on Birdeye

a year ago

Came in there to replace a battery under warranty and had a horrible experience. I bought the battery with a 36 month warranty and the wouldn’t replace the battery without renewing my membership. I bought the battery as a member and the warranty is part of the purchases but the management said the warranty is “tied” to the membership so they refused to replace it without renewing my membership. I had my member id and proof of purchase and they refused to look at it without renewal. I would go to the Richmond tx location mana... read more