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Costco Vision Center
- Laser Eye Surgery/Lasik
- Ilchester, MD
About this business
Location details
6675 Marie Curie Dr, Ilchester, MD, 21075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I am very disappointed with the customer service I received from the frames department. I was never contacted when my frames were ready for pickup. I called the department over the course of three different days—morning, afternoon, and evening—and each time the phone rang continuously until the line went dead. No one ever answered or returned my calls. When I came in to pick up my glasses, I stood waiting for over 10 minutes without any acknowledgment. When I finally asked for assistance, I was told they were waiting on anot... read more
The lady who helped my son (5-year-old first time getting glasses) was very loud and unprofessional. When I asked if they take measurements to ensure the glasses would fit him correctly, she responded very loudly, saying, “We don’t do that here. I don’t know where they do that, we don’t do that!" And proceed to be short and dismissive. I wasn’t sure if that was just her personality, so I decided to let it go. However, the next day my 5-year-old said to me, “That lady who helped us with the glasses was really rude.” He brough... read more
Be aware, they will nickel and dime you and if you ask for a breakdown, they will get defensive, rude and unprofessional. The provider thinks he has a God-given right to overcharge as he sees necessary. If you tell him that the issue will be reported to the Costco store manager, he will call the manager himself and make up a story. This place is not recommended, unless you want to be laundered for a few hundred bucks. The provider is shameless about his actions and does not budge when he is confronted about frivolous charges... read more
No one answers the phone.
I have been trying to get a hold of someone in the optical department via phone for 3 weeks now. Try at different times of the day, no one answers. I called the main Costco line and that person said that they never have luck getting a hold of anyone either. Ridiculous.
Frequently asked questions about Costco Vision Center
How is Costco Vision Center rated?
Costco Vision Center has a 2.1 star rating with 41 reviews.
When is Costco Vision Center open?
Costco Vision Center is open now. It will close at 8:30 p.m.
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