Costco Tire Center

Daniel Lucas 

on Google

2 days ago

I had a very unpleasant experience with Carlos Moncayo at the Tire Center. From start to finish, his attitude was rude and disrespectful. There was no courtesy or willingness to help—just bad attitude and short, dismissive responses. As a customer, you expect to be treated with at least a basic level of respect, which was completely lacking here. If someone hates their job this much, maybe it’s time to move on. Carlos’ behavior does not align with Costco’s values or customer service philosophy. I hope this issue is addressed... read more

Ana B 

on Google

2 days ago

Customer service was awful. Carlos, the person who assisted me, was muttering while speaking, so I couldn’t understand him. He seemed annoyed by my presence and was outright rude. On top of that, it took about an hour and a half just to change two tires—not exactly the fastest service either. 

Jorge 

on Google

a month ago

Worst place, bad customer service. They should put someone more polite at the reception. 

Hb Hipp 

on Google

a month ago

I Had a very pleasant experience. Thank you Steven for being polite, professional, knowledgable, fast and efficient. I Will be a returning customer and recommending this costco auto to family and friends. 

Paige Brochu 

on Google

3 months ago

Steven is the absolute rudest employee I have ever had the opportunity to interact with. I walked into the tire center with an appointment, he asked if I had one. I said yes. He took my keys, quoted about 1 to 1.5 hours. I double checked that he had MY phone number on file, because they usually text my wife and she was at work and unable to check her phone. He confirmed it would be my number. I walked around Costco for about 2 hours and finally called over to the tire center to check up on the progress of having 2 tires inst... read more