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Costco Tire Center
- Tires
- Carlsbad, CA
About this business
Location details
951 Palomar Airport Rd, Carlsbad, CA, 92011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The best castomer service. Professionals are work here!
The guy answered the phone in a Mickey Mouse voice, dropped it halfway through our conversation and then said he “didn’t know how to calculate tax” when I asked for a price estimate. Was ready to schedule an appointment for today as I’ve always bought my tires from Costco, but their complete lack of professionalism made me very uncomfortable with utilizing their services. Will be going with Discount Tire from now on.
I ordered tires in November, which were supposed to arrive by about Dec. 12. December 30 rolls around and they are not available. I call the tire center and they say they'll call me back. They then ghost me. These are $800 tires. Then I call Costco to cancel the purchase. They proceed to not cancel the purchase. Now I have to file a dispute with my credit card. I've had better follow-up and customer service on burrito purchases.
One of the female employees Nick chose to help a woman who walked up to the front of the line and complained about a long line is instead helping the people with appointments who were actually in line. This is bad practice. You should help the customers who are in line with appointments before helping rude complaining customer who did not wait in line or have an appointment.
The did a good job, but i suggest to call them to confirm that your order arrived, even if you received the confirmation email.
Frequently asked questions about Costco Tire Center
How is Costco Tire Center rated?
Costco Tire Center has a 3.7 star rating with 55 reviews.
When is Costco Tire Center open?
Costco Tire Center is open now. It will close at 8:30 p.m.
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