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Costco Tire Center
- Tires
- Sugar Land, TX
About this business
Location details
17520 Southwest Fwy, Sugar Land, TX, 77479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
wait for 3 hours to do tire rotate and balance, only can shop so much, ridiculous
I scheduled my tire rotation for Sunday. That morning, I got a call requesting me to reschedule due to short staffing. When I arrived for my new appointment on Monday, they told me they were backed up and would take an hour and a half. It ended taking over 3 hours. I’d rather go elsewhere if they are not able to handle their workload and staffing issues.
This tire center is horrible—zero customer service. I dropped off my car for a rotation, and after waiting two hours, they finally told me they couldn’t do it. When I asked why they didn’t tell me sooner instead of wasting two hours, the guy just apologized and said nothing else. And of course, the warranty is useless for the tires. Never get tires from Costco.
Nathan from the Costco Tire Center was the best. There was a trouble with the tire inflation machines outside in the Costco parking lot, and he was very kind enough to help us out individually and fill air in our tires after hours. Nathan is a very kind, sincere, and honest man. May God reward and bless him / his family immensely.
George who is supposed to be a supervisor doesn’t know the even the basics of good customer service. Terrible experience. Wasted 2 hours to get nothing. Not to mention the terrible way of communication. I thought Costco is big on customer service but not in this location. Now I’m reading the other reviews, it seems nobody care about all the 1 star reviews that they’re getting. Don’t waste your time and do your tires here.
Frequently asked questions about Costco Tire Center
How is Costco Tire Center rated?
Costco Tire Center has a 2.7 star rating with 105 reviews.
When is Costco Tire Center open?
Costco Tire Center is closed now. It will open at 10:00 a.m.
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