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Costco Tire Center
- Tires
- Ann Arbor, MI
About this business
Location details
771 Airport Blvd, Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They have great prices, but when you’re promised your car in 45 minutes and you’re still waiting at 2 1/2 hours, you might have an issue with staffing. All they could tell me was they were shortstaffed. I Completely understandable especially on a holiday weekend, but don’t accept appointments if you can’t deliver the good as expected. At the very least apologize and offer some coupon or discount for another service to make up for the extremely long wait
A lot of people give this tire center low ratings, and now I understand why. I originally booked a 12:15 appointment, but when I arrived at 12:40 I was told my slot was void and I had to reschedule. I came back for the 5:30 appointment, dropped off my car at 5:10, and it still took over 2 hours to finish a simple tire change. The tires themselves are good quality and the price is fair, but the overall service was extremely slow and communication was poor. Be prepared to wait far longer than expected.
I had a very good experience with Costco tire service. I made the appointment online the night before. When I arrived, the person working the desk explained that they were running a little behind that morning because they were understaffed and that my car might take longer than usual. So I took the bus, conveniently located near the Costco, to work and came back afterwards to pick up the car. Despite the controlled chaos of Costco, they took their time to explain to me exactly what was wrong with the tire and how they fixed ... read more
I drove first time to replace my tire and they told me they are booked for the day so i checked online and too many appointments was available but i didn’t want to argue with them so i booked for the next day, the next day they told me sorry we can’t swap your tires unless you buy one from us and this is not what they told me the first visit, very bad.
Two months ago I went in for a tire rotation & balance appointment; with one tire indicating low, 24 vs 35psi. The other three read fine. After waiting an hour...plus, they said the tires didn't need rotated and found no leak in the one low tire, so I was sent on my way. Note, that they filled the one tire in question with air/nitrogen and told me to come back in two months. Today was the return and they rotated the tires. As though there would be a lot of tread change in these last two months of much cooler weather. 🤔 And ... read more
Frequently asked questions about Costco Tire Center
How is Costco Tire Center rated?
Costco Tire Center has a 3 star rating with 110 reviews.
When is Costco Tire Center open?
Costco Tire Center is open now. It will close at 8:30 p.m.
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