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Costco Tire Center
- Tires
- Durham, NC
About this business
Location details
1510 N Pointe Dr, Durham, NC, 27705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Unacceptable wait times with no communication. Our appointment was at 12:15pm today, they advised to expect 1.5-2 hr wait. At 2:15, it wasn't even in the shop yet and took another hour to get tires put on. And then didn't call to advise service was finished, we had to call them. I understand being busy and/or shorthanded, but you should communicate with people up front. Getting tires on isn't a 3 hour job, especially if you make an appointment.
Out of town and the night before noticed I had a flat tire. I made an appointment for 12:15 the next day (Sunday). Came at 11 am in hopes they could repair and I could be on my way back home. Wish I would have read the reviews before making the appointment. I was told no problem for being early and it would take about an hour. That was two and a half hours ago. I have still not left. Not a big deal had they just been up front. I had spent two waiting hours in the costco shopping and eating lunch only to be told that there we... read more
I had an appointment and they called me and begged me to come in an hour earlier. I hurried up to get there and they took 2 hours to change my tires with a half empty shop. First and last time doing business here.
While shopping, I got the call my car was ready from rotation of my tires, after shopping I went got my keys and went to get my car in the parking lot out back on the side, couldn't find my car, mind you with a shopping cart. I looked around out in the parking lot, no where to be found, out of complete breath, went back inside to ask where my car was, someone from the back had to come and look for my car, they had parked my car behind Costco at the trees, knowing there was a handicap place card hanging on the mirror.
Even with an appointment and tires purchased in advance, over 2.5 hours wait to replace tires. (After they told me no more than 1.5 hours. At least be honest and upfront so that I can plan with accurate info.)
Frequently asked questions about Costco Tire Center
How is Costco Tire Center rated?
Costco Tire Center has a 3.2 star rating with 99 reviews.
When is Costco Tire Center open?
Costco Tire Center is closed now. It will open at 10:00 a.m.
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