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Costco Tire Center
- Tires
- Rochester, NY
About this business
Location details
350 E Henrietta Rd, Rochester, NY, 14620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Had a great experience today getting four new tires installed. Had an 11:30 a.m. appointment and was out the door by 12:45 p.m. Super nice front desk clerk; called as soon as it was ready to go.
I have an appointment to have my tires balanced and rotated. It's from 12:15 to 1 p.m. That should mean I'm in at 12:15, out at 1. In reality, the clerk goes to lunch at 12:15 and I stand there for eleven minutes before my car is accepted. That's bad enough. It's not a walk up; it's an appointment. Why is it acceptable that I have to wait? Don't offer a 12:15 appointment if it's not convenient. I can get over the initial wait if the job is done timely, but here I am, well over an hour later, and they haven't even started on ... read more
Always super disorganized and a long wait. They don’t answer the phone and there’s often no one behind the desk. It’s really not worth the hassle.
I generally appreciate Costco and the customer service I receive. This year, had a terrible experience with Costco tires at the Westfall Road, Rochester, NY store. Here was my experience. 11/13/24: Bought tires and wheels at Costco online. 11/14/24: Tires arrived at Costco. 11/20/24: Wheels arrived at my home. 11/20/24: Used online tool to schedule my appointment with a note to install TPMS sensors. 11/24/24: Arrived ahead of time for my appointment. Learned then that they didn’t have TPMS sensors available for my car. Was t... read more
I dont take poor reviews lightly so heed my advice. The savings and great warranty aren't worth the hassle. Really poor customer service in this department. The phones aren't answered. The online appointment times are never on time, and you have to wait to drop off your keys in a long line when you arrive for your appointment. This is the only part of costco that honestly needs a hard looking at and reworking by upper management. A tire rotation takes 2+ hours every time, even with the appointment. Check the reviews and save... read more
Frequently asked questions about Costco Tire Center
How is Costco Tire Center rated?
Costco Tire Center has a 2.5 star rating with 47 reviews.
When is Costco Tire Center open?
Costco Tire Center is closed now. It will open tomorrow at 10:00 a.m.
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