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Costco Tire Center
- Tires
- Rochester, NY
About this business
Location details
350 E Henrietta Rd, Rochester, NY, 14620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Go anywhere but this place! Rude to customers, they go against corporate policy and then blame employees calling out sick. Tried calling for over 30 minutes continuously, someone answers and hangs up. Did I mention customer service sucks?!!?! Best part….. they won’t return calls if you have an appt, but you can’t change/cancel without calling!!!!! Costco used to be very picky about hiring people, clearly not the case for this one!
Waited over half an hour past my appointment time and still wasn’t even able to speak to the desk. Overwhelmed. What’s the point of an appointment? Wasted a lot of my day with nothing to show for it.
I never received a call that my car was ready so I was waiting around for much longer than necessary. It was extremely busy that day so I understand to a point, but there should be a more reliable system for notifying customers that the car is ready. Maybe an automated SMS or Costco app notification in addition to a phone call?
Go here for tires if you appreciate repeatedly sitting on hold for long periods of time & then being hung up on.
Frequently asked questions about Costco Tire Center
How is Costco Tire Center rated?
Costco Tire Center has a 2.3 star rating with 54 reviews.
When is Costco Tire Center open?
Costco Tire Center is closed now. It will open at 10:00 a.m.
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