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Costco Pharmacy
- Healthcare
- Kanata, ON
About this business
Location details
770 Silver Seven Rd, Kanata, ON, K2V 0A1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 8:30 p.m. | |
| Wed | 09:00 a.m. to 8:30 p.m. | |
| Thu | 09:00 a.m. to 8:30 p.m. | |
| Fri | 09:00 a.m. to 8:30 p.m. | |
| Sat | 09:00 a.m. to 8:30 p.m. | |
| Sun | 09:00 a.m. to 7:00 p.m. |
I went there yesterday, September 17, around 2:15 PM, to order a prescription medication, and the attendant was very rude and impolite to everyone in line. Later, when I returned today to pick it up, they initially couldn't give me the medication, claiming I wasn't registered with my health insurance plan. I spent three hours making two round trips to the pharmacy and calling the insurance company, only to discover in the end that they hadn't submitted the coverage request. The attendant today, however, was polite and after ... read more
Believe all the horrible reviews about this pharmacy. Inept staff and pharmacists that blame anyone but their service. They clearly have too many clients and can’t manage what they have. Lack of available medications, you need to follow up constantly if you intend to even get your prescriptions as just because your dr sent it in doesn’t mean they have it and it will be available when you come. YOU need to call (if you can even get through which is unlikely) to call it in and have it filled. The service is so lacking. Additio... read more
Costco is unfortunately a victim of their own success. They are too busy to fill meds until 48-72 hours after receiving requests and the requests need to be online which I did last Wednesday and the system confirmed that it would be ready by Friday so I get their on Sunday to pick it up and it was not ready. They explained that they were too busy to inform me of a backorder issue because they think their time is more valuable. I then requested my meds to be transferred to Walmart near home and they did not respond to phone c... read more
I whole heartedly believe the people who work at this pharmacy are afraid of phones. THEY NEVER....EVER ANSWER the phones. I am completely flabbergasted at the amount of calls I try to make to them, only to be left with elevator piano music for 15 minutes, then get told by a clanker robot "sorry nobody is available to assist at this time".... Then get hung up on..... C'mon Costco pharmacy, do better, train your "representatives" to not be afraid of their phones. Phone calls are just as important as a front facing customer. W... read more
Frequently asked questions about Costco Pharmacy
How is Costco Pharmacy rated?
Costco Pharmacy has a 2.8 star rating with 70 reviews.
When is Costco Pharmacy open?
Costco Pharmacy is closed now. It will open at 9:00 a.m.
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