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Costco Optical Department

2.3

About this business

Location details

1201 39th Ave SW, Puyallup, WA, 98373, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
2.349 reviews
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Nate Folden's profile image
Nate Folden 
on Google
3 weeks ago

They literally NEVER answer the phone. My car has a blown head gasket so I am not mobile. I just want to order contacts! I have called multiple times throughout the last 4 days and Costco optical has not answered the phone ONCE. Absolutely ridiculous. 

Bama Pedersen's profile image
Bama Pedersen 
on Google
8 months ago

First, I love Costco! Costco is by far the best retail company in America. However, this is not true for the Optical Department. Their staff and eye doctor are complete dishonest. I asked multiple times if my vision insurance would cover my visit. They assured me all I had to do was submit a claim and I could be reimbursed for my out of pocket cost. Well that was a complete lie ! they knew they were not in the VSP network. They just lied so I would spend my money there. PLEASE DO NOT VISIT THESE PEOPLE. Also, I'm shocked tha... read more

John Valentine's profile image
John Valentine 
on Google
8 months ago

The best place to get glasses. Price, staff and service is great. 

Sherry Mbarila's profile image
Sherry Mbarila 
on Google
9 months ago

Terrible people and I don’t use that word often. I was running late on my appointment and so I called these ones and told them I’d be 5 minutes late. They said it’s okay coz they allow 15 minutes max after appointment time. I had brought with me my 8months old baby and so me and the stroller were running not to miss this appointment. I got there right within my time only for the lady in the front desk to tell me that they can’t take me. I had to seriously convince them explaining that I had called on my way there; almost beg... read more

Baley Piltz's profile image
Baley Piltz 
on Google
a year ago

I am not one to complain or even do negative reviews so this has me completely out of my element. The phone service I received today was absolutely awful. I had spoke with a woman about wanting to retrieve some of my son’s measurements- he’s only three and has broken two pairs of glasses in the last two months and I don’t usually take my two toddlers to the store by myself. While I fully understand not giving patient info over the phone, the way I was spoken to was completely unacceptable for someone in customer service. I w... read more

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Frequently asked questions about Costco Optical Department

How is Costco Optical Department rated?

Costco Optical Department has a 2.3 star rating with 49 reviews. 

When is Costco Optical Department open?

Costco Optical Department is open now. It will close at 7:00 p.m.  

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