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Costco Hearing Center
- Hearing Aid Providers
- Christiana, DE
About this business
Location details
900 Center Boulevard South, Christiana, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After spending $1700 on hearing aids you are sort of on your own. If you need adjustments or after sale care they do not call you back or give you any attention. No one is responsive and you get the run around. You may as well buy from the internet for all the help you get from Costco. Look elsewhere.
Customer service is unacceptable except for one agent who seems to care about customers. Repair service is also unacceptable with the need of an appointment and a 3 week wait for shipping part to and from the company. Oh, then another appointment is needed to pick up the repaired part.
I had the unfortunate experience of trying to get service on my Costco hearing aids at the Christiana / Newark DE Costco. After waiting for some time for assistance (no one was at the counter) the senior specialist (Felix) came out and asked what I needed. When I advised that I had a problem with my hearing aid, he cut me off and said I needed an appointment. He was rude and abrupt. Maybe having a bad day? Bottom line, earliest they could help me was next day. Anyway I went out to the parking lot and called the other Costco ... read more
The customer service here is not great I went in and asked to have my hearing aids cleaned and the contact was a little rude saying I needed an appointment which I have never done before after asking nicely to please make an exception she did i prefer using the Glen mills location much better customer service
Initial appointment to fit the hearing aids was great along with the follow ups. Also, price was more reasonable than initial pair. Any issues have been handled very well. However, this week I had a problem, called and did not get a return call so made 45 minute drive. Person (L) at the front desk was very rude and advised an appointment was necessary. Today after driving 45 minutes, the issue was handled within 3 minutes. Love the ability to resolve the issue, but could have been handled in the initial visit if the person h... read more
Frequently asked questions about Costco Hearing Center
How is Costco Hearing Center rated?
Costco Hearing Center has a 2.8 star rating with 13 reviews.
When is Costco Hearing Center open?
Costco Hearing Center is closed now. It will open tomorrow at 9:00 a.m.
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