This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Coram CVS/specialty Infusion Services
- Healthcare
- Redmond, WA
About this business
Location details
14935 NE 87th St Suite 101, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
When we briefly lost our secondary insurance they told me they couldn't tell me the cost of anything before I ordered. They just sent me a giant bill afterward, when I couldn't return any of the supplies. Their website never works for payments. Their billing department closes at 4pm CT which is 2pm my time. There is no automated system for phone payments. For months every single order I put in they would only charge my primary insurance and then send me a bill. I had to call every month to tell them again, to please bill my ... read more
The customer service from the pharmacists and other medical staff is excellent. I am grateful for their help. The billing department, however, is a train wreck. I've experienced incorrect billing with up to 10 calls over 2 months to them to finally get it fixed, they only sometimes called me for pre-approval before shipping extremely high cost items, messages to them were rarely returned, and call wait times were sometimes over 3 hours. If their service ever improves I'll update this review.
I’ve had nothing but great encounters with them. I’m not sure if it’s due to my insurance type or what, but I’ve only had to call them once for supplies because they always call me first and delivery is usually same day or next day. I’m really thankful for the experience I’ve had so far.
I was put in contact with Coram through my insurance company for enteral feeding equipment and supplies. I was astounded at the most very consistent poor customer service. They billed the wrong insurance company, phone numbers changed weekly, you were sent to dead end voicemail, calls were never returned. It would take us 4 hours on the phone every month just to place a routine order of formula. You would think a CVS company might know something about providing customer service. We finally got our insurance company to switch... read more
Frequently asked questions about Coram CVS/specialty Infusion Services
How is Coram CVS/specialty Infusion Services rated?
Coram CVS/specialty Infusion Services has a 1.8 star rating with 5 reviews.
When is Coram CVS/specialty Infusion Services open?
Coram CVS/specialty Infusion Services is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com