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COPOCO Community Credit Union

2.7

About this business

COPOCO Community Credit Union has been serving the Great Lakes Bay Region, helping members realize their financial goals and dreams since 1951. Locations: Wilder Road Branch ; 4265East Wilder Road ; Bay City, MI 48706 ; Phone: 989.684.1873; Straits Drive Branch 1479 Straits Drive ; Bay City, MI 48706; Phone: 989.922.200 ; Cabaret Trail S Branch ; 3262 Cabaret Trail ; Saginaw, MI 4860 ; Phone:989.799.8636. Saturday hours are 8:30- noon drive thru only 

Location details

4265 Wilder Rd, Bay City, MI, 48706, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
Sat8:30 a.m. to 12:00 p.m.
SunClosed
2.7107 reviews
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Al LaBorne's profile image
Al LaBorne 
6 years ago

Nothing but issues with this place! CANT WAIT to get them paid off!! Called in two weeks ago to make a payment on a account. Ask and was very specific as to the account being caught up! I was told yep and it was good to go... BUT it was not, still a month behind.. Please learn how to do your job! 

Kelly Sweeney Jenkins's profile image
Kelly Sweeney Jenkins 
6 years ago

Customer service is severely lacking here. My husband pad off a large car loan and has not received the release of lien. Several different stories and now he is being told to wait until the end of the week. He paid the car off on 7/9. Just a straight story without multiple lies would be great. Great job on the front end, but beware after the fact. 

Kelly Sweeney Jenkins's profile image
Kelly Sweeney Jenkins 
6 years ago

Customer service is severely lacking here. My husband pad off a large car loan and has not received the release of lien. Several different stories and now he is being told to wait until the end of the week. He paid the car off on 7/9. Just a straight story without multiple lies would be great. Great job on the front end, but beware after the fact. 

David M Altergott Sr.'s profile image
David M Altergott Sr. 
7 years ago

Worst financial institution I have ever been a part of. 

Kaitlyn Rose Pero's profile image
Kaitlyn Rose Pero 
7 years ago

Normally I love copoco in bay city but the mortgage officer Dave is horrible. He is no help. It took him 5 months to help me with my house loan and I had to switch due to him doing absolutely nothing. It took a different copoco a month to help me buy my house. In my opinion he should be fired. He did nothing to help me and made no effort. 

Kaitlyn Rose Fortier's profile image
Kaitlyn Rose Fortier 
7 years ago

Normally I love copoco in bay city but the mortgage officer Dave is horrible. He is no help. It took him 5 months to help me with my house loan and I had to switch due to him doing absolutely nothing. It took a different copoco a month to help me buy my house. In my opinion he should be fired. He did nothing to help me and made no effort. 

Shannon Sheckler's profile image
Shannon Sheckler 
7 years ago

I have always loved this Copoco location until recently. I have my credit card and car loan through here and have never had any issues. When coming here the other day to discuss steps to take for a first time home loan, I was not given the respect that I normally receive. The man who takes care of home loans in this office took one look at me and assumed I was a young girl who cannot afford the home that she desires to have. And this is exactly how he treated me and spoke to me. After being snickered at and told that my inco... read more

Shannon Sheckler's profile image
Shannon Sheckler 
7 years ago

I have always loved this Copoco location until recently. I have my credit card and car loan through here and have never had any issues. When coming here the other day to discuss steps to take for a first time home loan, I was not given the respect that I normally receive. The man who takes care of home loans in this office took one look at me and assumed I was a young girl who cannot afford the home that she desires to have. And this is exactly how he treated me and spoke to … See more 

Jill Anne Hough's profile image
Jill Anne Hough 
7 years ago

I am unhappy with Copoco As I have had MANY problems, from my checks being deposited in to OTHER peoples accounts, my deposits being held well over the 48 hour mark. The ATMS never seem to work and just the other night the atm held my card on a deposit and time out. If i had not waited for an EXTENSIVE amount of time I may have driven off with my card still in the machine as it took nearly ten minutes to spit my card back out after the time out. Horrible customer service on the phone too. Basically i was told because my pay ... read more

Frequently asked questions about COPOCO Community Credit Union

How is COPOCO Community Credit Union rated?

COPOCO Community Credit Union has a 2.7 star rating with 107 reviews. 

When is COPOCO Community Credit Union open?

COPOCO Community Credit Union is open now. It will close at 5:30 p.m.  

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