trocar on Citysearch
15 years ago
10/20/2006, 01:18 AM
Disappointing repair – The shop atmosphere was very clean and orderly, even professional. Deceiving in retrospect. I found that 1) car was not totally put back together (IE: missing screws, missing inner fender molding, etc), 2) Car was not inspected by shop prior to being released (paint was flaking off when I arrived to pick it up), 3) Molding and valance panels do not fit together properly (bumper and valance below do not snap together tightly as they should). 4) Over spray on other panels and adjoining moldings (sloppy, messy, lazy workmanship).
It was a simple repair needing only to replace (and paint) rear bumper and valance molding. Car was at shop for two weeks. (I had two deep scratches in the bumper and valence)
The fit and finish is critical for any car and on a Mercedes its all about German engineering which is to close tolerances. Obviously this is not Cook's strong point.
After two weeks I gave up, I was told it would be a three day job.