Cook County Housing Authority

E Marshall 

on Google

5 days ago

The call center staff is very rude and unprofessional. They don’t even let you get a word in before cutting you off. I submitted my intent to vacate form in July, but they claim it wasn’t entered into the system until August. I have proof that I emailed it to several workers, yet I still don’t have a briefing date, and now my landlord won’t be paid for October. On top of that, I’ve been hung up on multiple times for no reason. I never raise my voice — I only try to explain my housing situation — but the staff shows no compas... read more

lolita chandler 

on Google

a month ago

On the program 19 and always complied by the rules and regulations. Until.I had an inspection b4 my normal timing. I waited for my paperwork after passing the inspection in which it comes right after..I reached and all I got was the call center and left messages. No certification papers I asked a friend of mine like what's going on. She said we on the online now um lost I haven't heard from no one. She gave me her case worker email. I sent her an email because, I knew they didnt have mine. No response, 3 months later. I get ... read more

E Marshall 

on Google

a month ago

The call center staff is very rude and unprofessional. They don’t even let you get a word in before cutting you off. I submitted my intent to vacate form in July, but they claim it wasn’t entered into the system until August. I have proof that I emailed it to several workers, yet I still don’t have a briefing date, and now my landlord won’t be paid for October. On top of that, I’ve been hung up on multiple times for no reason. I never raise my voice — I only try to explain my housing situation — but the staff shows no compas... read more

Vanessa Robinson 

on Google

2 months ago

The worse public housing entity. When I moved in the building I live in it was for Seniors. Now, they let anybody move in and they don’t adhere to the rules and regulations. 18 years old and up can move in , when it was 55/62 years. Make it make sense. Plus, the employees are rude and unprofessional. But, they want us to abide by rules and regulations. 

Cheryl Thomas 

on Google

2 months ago

Zero stars would be most appropriate. Unfortunately, every negative comment is valid. Glaringly apparent is no accountability or personal pride in their staff's job performance. A complete investigation and restructuring are severely overdue.