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Consumer Financial Services
- Financial Services
- Port Richey, FL
About this business
Company offers auto financing and small personal loans.
Location details
10431 US-19, Port Richey, FL, 34668, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have had 3 loans with them, always paid, most paid off early. I recently took a small loan, My payment was due 9/15/21. I am now 3 weeks late. 2 weeks ago, they called me and I informed them I had covid and was unable to leave house till retest on 10/1/21. I received the most horriffic , threatening, condescending , bullying phone call of my life. Mind you, this is a 60.00 payment, not 500.00! I plan on visiting them tomorrow to make my payment since after being quite ill for 3 weeks, I now am going out. Never have I encou... read more
Business response:
I looked back over our call records and found the associate that Donna spoke with and in all honesty, she did confirm that the conversation did not go well at all. My employee admitted that she was pushy and maybe condescending as well, due to it being a first payment due situation, but she denies that she ever threatened or tried to bully ****** Either way, it is Not our practice to treat our customers in such a way, especially when the problem has been brought on by a medical situation. I have reprimanded my employee and m... read more
Horrible record keeping and attitude. Spoke with Jay who claims I did not make my payment which I did. I've been told in the past by Michelle that they didn't pull the Western Union information when this happened in March. This apparently happened again and I was told if I don't want the phone calls then call in with the information. Why should I need to make an extra call to ensure they have my payments. This is not the first, second or third time. It happens every few months. The first time was when I was calling to make p... read more
Business response:
We apologize for this customers inconvenience but, she asks why she should have to call to inform us that her payment has been made. That is because she uses an outside company (Western Union) to transmit her payments and we have No control of what happens once the payment is input into their system. Contrary to her statement though, we do check Western Union for customer payments, everyday without fail but, there are at least 15 different Consumer Financial Services in that system and the payments don't always get listed un... read more
Needed to get a copy of a gap policy to file a gap claim and the employee in the office stated they did not keep copies of paperwork on file. I happen to know it is a federal requirement to keep copies on file for 7 years so why they do not have my paperwork on file or cannot give me copies is beyond me.
Business response:
?? We do not have a customer named Diane M. ?? We provide all our customers with a copy of all their signed paperwork at the time of their closing. The actual gap form would NOT be required to start or persue a claim ? I think this person may have mistaken us for another company ?
Frequently asked questions about Consumer Financial Services
How is Consumer Financial Services rated?
Consumer Financial Services has a 4.3 star rating with 196 reviews.
When is Consumer Financial Services open?
Consumer Financial Services is closed now. It will open at 9:00 a.m.
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