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Condor Fireplace & Stone
- Fireplace Services
- Fridley, MN
About this business
We stock and install the entire Boulder Creek Stone product line. We also sell, install and service Heat-N-Glo fireplaces, Jotul stoves, Napoleon fireplaces and Kozy Heat fireplaces.
Location details
8282 Arthur St NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would provide 0 stars if possible. From our experience there is a reason they have sold the business/changed focus. The change does not alleviate their primary issue of communication and overall customer service. The only people that knew what they were doing or communicated were the installers. If you choose to work with them know they are awful with communication and overall customer service from the administrative/sales/corporate level. I would highly advise looking elsewhere for your project.
I got a quote for a fireplace from Condor in the summer of 2022 for an upcoming new construction project. I reached back out to them this year, in August 2023, to place our order and get a quote for stonework. However, I was not able to get a hold of anyone on the phone despite calling multiple times and trying multiple extensions. We tried driving out to their showroom at 8282 Arthur Street NE, which we had visited last summer, but a different business is now located there. They have no address or showroom hours listed on t... read more
I paid for the gas insert almost 4 months ago. Since then, I have received ZERO communication from them. Sales rep said she'd call me and never did. Absolutely nothing happens unless I call. The few people who have been out (only after I call) have been nice but seem to have no idea about the project. I still have no fireplace. How hard can it be to make a simple phone call and provide some customer service?
We have been trying to get our fireplace installed for over 7 months, and it's still essentially a hole in the wall. Condor has claimed we ordered the wrong part but the salesman (Jeff) has not responded to any of my messages. When we had some of the installers in the house, they were very helpful and super friendly but we've been waiting on this for a laughably long time. We can't mount or TV until the fireplace is done so it's put our main living space in disarray for several months. I will be happy to edit this post if it... read more
Frequently asked questions about Condor Fireplace & Stone
How is Condor Fireplace & Stone rated?
Condor Fireplace & Stone has a 3.9 star rating with 69 reviews.
When is Condor Fireplace & Stone open?
Condor Fireplace & Stone is closed now. It will open tomorrow at 9:00 a.m.
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