Complete Home Concepts

Billy Burns 

on Google

2 months ago

The amount of brain damage caused by CHC by failing to have a competent sales person when we had to very quickly pull the trigger on the fire box and then they ultimately botched the installation on the interior and gave us the wrong color fire box on the outside is a waste of time. I am not sure why you would ever prepay for CHC. Dont use this company. They will make you pay for something well in advance then ship you the wrong product. Then blame you as with other reviews (miscommunication always from the client not them) ... read more

P-man 

on Google

3 months ago

I purchased a direct vent fireplace from CHC. They have an excellent selection and are knowledgeable about the products in the showroom. Other reviewers noted poor communication at CHC and my rating is due to the same concern. Their policy of not scheduling an installation or service call until the night before leaves the customer unable to plan their day with regard to work or other activities. In my case the installation took place 5 hours past the scheduled time due to a CHC scheduling error. I missed two work meetings as... read more

Billy Burns 

on Google

3 months ago

The amount of brain damage caused by CHC by failing to have a competent sales person when we had to very quickly pull the trigger on the fire box and then they ultimately botched the installation on the interior and gave us the wrong color fire box on the outside is a waste of time. I am not sure why you would ever prepay for CHC. Dont use this company. They will make you pay for something well in advance then ship you the wrong product. Then blame you as with other reviews (miscommunication always from the client not them) 

Haley Bogers 

on Google

3 months ago

If you need guidance in making your specific vision a reality, Megan Anderson is your girl! She listens intently and goes above and beyond to truly understand what her customers want. She spent a great deal of time with me creating the custom stone mixture of my dreams! 

Chadrae Oconnor 

on Google

4 months ago

Response times are poor. Many phone calls with no live employee to answer, making the process much more time consuming than necessary. Customer available 3 days out of a 5 day work week and receptionist was unresponsive to working out a scheduled time, giving a Tuesday as THE only option, which is more understandable in a busy season, however we are heading into Spring therefore not their busy season per an employee. Receptionist could have cared less if she received my business. As a business owner, I would want to know my ... read more