Community Radiology Associates | Germantown Imaging Center

Karen E. 

on Birdeye

3 months ago

It was unpleasant today. There have been a few hiccups in the past, but today was the worst for both my Dexa scan and mammogram. Everyone seemed 'out of it'. I wasn't familiar with the new lockers, and no one bothered to explain how to use it, which would have been common courtesy. It's like they took it for granted that I always come there and would know, but it has been three years since I have. Then, another patient was explaining how to set up the code to me which I didn't even know you could lock the locker because they... read more

Harriet E. 

on Birdeye

6 months ago

Unprofessional, lack of communication between staff and appointments. I received multiple notices confirming my appointment at Garden Grove, Ca. Day of appointment i received verbal message confirming my appointment. Arriving at the facility, I waited in for appointments for 50 minutes. finally reached a person,. The facility staff told me there was not paperwork, that my appointment was cancelled, I was not seen and to to see my Dr. 

Jamie H. 

on Birdeye

8 months ago

This place is scamming people for their deductibles. They are an in network provider thru my Aetna insurance and my coverage is 100% with $0 deductible. They refused to do my approved mri without collecting $600 up front, saying I hadn’t met my deductible yet. I said ok, bill me. They said we can’t do that we need the payment now. Called Aetna today and confirmed all imaging is covered at 100%. Called today to file a complaint with the manager, front desk refused to transfer me to her and only offered corporate compliance wh... read more

Connie P. 

on Birdeye

10 months ago

Beware and watch your EOB statements. I had an X-Ray. They made me pay $139.33 up front. When I received my EOB (Statement of Benefits), it stated that the total cost allowed was $141.64. My insurance company paid $60.41 and my share was $80.00. I called my insurance company and the representative called Community. Community stated that they will refund me the balance within 30 days. I can't believe it would take 30 days for a refund! Anyway, after 40 days and I had not received the credit to my card, I called again.... read more

Susan L. B. 

on Birdeye

11 months ago

I scheduled an appointment and confirmed it. They tell me I didn't confirm it and booked over me, then tell me I can wait for an opening but there are quite a few appointments ahead of me or I can reschedule. I don't have time for either, gave up time out of my sleep to accommodate them this time. Shouldn't they take the person who first booked the appointment and make the other person wait? 

Lola N. 

on Birdeye

11 months ago

Second time coming to this facility in Queens Blvd you came ahead of my scheduled appointment they make you wait for check in they tell you your appointment is at a certain time and when you show them the text and appointment they say there sorry there is always a delay the front desk needs to stop chi chatting and handle patients i will never go back to this place  

Xochitl m. 

on Birdeye

a year ago

I had a ct exam done back on 4/12 and the report has not been completed about a month later, I went to the doctor on Thusday , May 1st. and I had to request the day off at work to get the results and to my surprise the doctor had no report and no diagnosis for me. it was a complete waste of my time and his time since all I did was waste my time at the reception and later at the room only to be told to reschedule and contact them to request the report to be done. I find this highly disturbing since it is an important procedu... read more

lora f. 

on Birdeye

a year ago

I have been a client of this establishment since 2008 I now reside in a different state called numerous times to get my results sent to my new imaging center worship Fresno has refused to send my images shame on them I would not recommend this place they do not care for women it's all about the numbers 

Rita M. 

on Birdeye

2 years ago

My husband had MRIs done today at this location. The staff is absolutely professional and welcoming. They take their time to make sure you are comfortable. Donna and Harold did the MRIs. Donna was the one that went into the room and reassured my husband that they were monitoring him. They were there if he needed anything. I’ve also had MRIs here. I only wish I had found this location before because it is completely different than the other location. You will feel safe and welcomed here. I recommend this location.