Commerce Bank

Jalexander 

on BBB

5 years ago

I've dealt with COMMERCE CREDIT CARD for a year trying to sort out problems with their processes. I have always paid my credit card in full. I have had excellent credit rating for 30 years. Now, due to the COMMERCE CREDIT CARD ACCOUNT, it is rated good. I was no longer using that credit card. Two annual charges came in that I was unaware of. I did not receive an email telling I had an online statement, or receive a statement in the mail. The first I knew there was a problem was when my credit rating was affected. Ann *******... read more

Joshua C 

on BBB

6 years ago

I had identity theft and fraud on my account. Commerce Bank reps were extremely rude to me about it. Continually attempting to blame the customer? What an awful experience! They are posting negative information on my credit file they know to be false! Where's the oversight!? Last payment made Feb 2018. Commerce Bank reports ***24 months*** late? It's barely 12 months later! Total lie! Many payments missing from payment history. They wanted to charge me for statements relating to Identity Theft and fraud! What a scam! They ... read more

Jennifer C. 

on BBB

7 years ago

I have used this bank for over 5 years and they always have excellent customer service. They are always willing to help with any problem I may have and answer all my questions. Excellent bank. I suggest to everyone they should check them out.