Colorado Sleep Institute

Regina P. 

on Birdeye

2 years ago

Please disregard the one undeserved star. After trying to get a part for my CPAP and getting nothing but the run-around for weeks on end, I fired CSI. They lied repeatedly, saying one week that the part was on the way, then saying a week later that it was back-ordered, then on the way again the following week. It was never sent. My primary provider had to get it from State Serve. If you are a Medicare patient and have had issues with Colorado Sleep Institute, you can report them to Quality Improvement Organizations at 888-3... read more

Regina P. 

on Birdeye

2 years ago

Please disregard the one undeserved star. After trying to get a part for my CPAP and getting nothing but the run-around for weeks on end, I fired CSI. They lied repeatedly, saying one week that the part was on the way, then saying a week later that it was back-ordered, then on the way again the following week. It was never sent. My primary provider had to get it from State Serve. If you are a Medicare patient and have had issues with Colorado Sleep Institute, you can report them to Quality Improvement Organizations at 888-3... read more

Mike S. 

on Birdeye

3 years ago

I can't imagine a worse customer service experience. The staff and doctors are all good...once you get hold of a human. There is no way to contact anyone directly with any concerns. Do NOT go there, I am taking my business elsewhere. 

Summer W. 

on Birdeye

3 years ago

I’m really disappointed with the quality of services that I have received from this clinic. I waited 3 months for an appointment which wasn’t a big deal to me. While waiting for my appointment I paid out of pocket for an at home sleep test which I wanted to share with my doctor at my appointment. The appointment with my doctor was wonderful and I have nothing bad to say in this regard. He asked me to submit my medical records to the office after my visit and he would review them and contact me to follow up about next steps. ... read more

Mark R. 

on Birdeye

3 years ago

If there is a worst organization in the health care industry in Denver, I don't know of it. Have you ever dealt with the Post Office or the DMV? Well, the Colorado Sleep Institute is worse. I didn't think that was possible. The absolute worst customer service of any industry I've experienced. let's say you are badly in need of a sleep doctor. Good luck! On any given day available appointments — even in Telemedicine — are four to six weeks out. And there is no negotiating. You can beg and plead and it won't help. E... read more

Mark R. 

on Birdeye

3 years ago

If there is a worst organization in the health care industry in Denver, I don't know of it. Have you ever dealt with the Post Office or the DMV? Well, the Colorado Sleep Institute is worse. I didn't think that was possible. The absolute worst customer service of any industry I've experienced. let's say you are badly in need of a sleep doctor. Good luck! On any given day available appointments — even in Telemedicine — are four to six weeks out. And there is no negotiating. You can beg and plead and it won't help. E... read more

Adam H. 

on Birdeye

4 years ago

DO NOT GO HERE NO MATTER WHAT!!!! THEY ARE CROOKS 4,000 DOLLARS FOR A 600.00 MACHINE. CALLED ME A LIAR AND RIPPED ME OFF F THEM.