Collierville Chrysler Dodge Jeep Ram Service Center

Lady Karen 

on Google

4 months ago

I purchased my Rubicon from this establishment three years ago. The sales team was awesome. However, I was not too impressed with the service department. The service department Is TRASH. Actually, to give them benefit of the doubt, I had a bad experience with one particular person, Ms. Jody. I made an appointment online one week in advance. I drove more than an hour and a half to Collierville from my home, just to be dismissed. Ms. Jody, (my so called service advisor) was one rude and disrespectful woman. Not only did I book... read more

Holly Oswalt 

on Google

a year ago

Horrible. They called me to tell me my vehicle was ready. When I got there, the check engine light was now on. Only did they tell me the issues after I walked into the shop while they tried to fix it. They stated I couldn’t get replacement parts for days and then suddenly poof available! They left their McDonald’s trash on my car. They did not put the oil change sticker in my vehicle. Did I get the service I paid for?! It’s unknown. And they used 1/4 tank of gas! I wouldn’t take my vehicle back here if it blew up! 

Drew Snider 

on Google

a year ago

Bought a used car there. Joe Bennett was a very fun, personable salesman. Most negotiations at a dealership are uncomfortable and boring, but not with him! He takes care of his clients! 

Jay Dubb 

on Google

a year ago

Probably won't be getting serviced there anymore... They had my car for about week. First time I brought it in they charged me(263 including tax) said it was fixed, not a day after I left it had the same problem. I called, and brought it back into the shop. They say "well where sorry about that will look into further with no extra charge". They have my car for about a month after that trying to figure out what's wrong with it... After a technician finally figured out what's wrong(fuse box needed to be replaced apparently). T... read more

Viviana Salinas Acevedo 

on Google

a year ago

Submitted a warranty claim with them about my Jeep’s paint still under warranty and they never followed up with me and I always had to be the one calling in and 3 months later they still haven’t helped me move the process a long. They would have to get an outside body shop and don’t care as much in my opinion because they directly wouldn’t be benefitting from it. Horrible dealer customer service. Avoid!