Collaborative Team Clinic - West

W W 

on Google

a month ago

I have no idea what happened in the last year but the service level of this clinic has completely gone down the drain. Both doctors I have dealt with are nothing short of amazing (I cannot praise them enough) but the reception staff shows an incredible lack of empathy if you can even reach them. It is impossible to get anyone on the phone. Half the time the prescriptions don't reach the pharmacy and then you have to follow up but you cant because nobody ever picks up the phone. This kind of behaviour is despicable for a doct... read more

lexie welch 

on Google

7 months ago

actually impossible to get anyone to answer the phone 

M red 

on Google

9 months ago

Appointment wait time is 4-6 weeks. Receptionist refuses to give a messages to health care provider even for a simple prescription it requires an appointment! When asked to speak to a manager was told she don’t take calls from patients! It’s no wonder our healthcare is in crisis! The people managing it don’t want to deal with you!! Those clinics were set up to keep patients out of Emergency, that is obviously not working as we have a 6% increase in emergency visits this year! 

Jeana Marie Mallay 

on Google

9 months ago

Not really sure why NP's are taking patients that they knowingly can't help.. waiting over 2 weeks now for someone to figure out what to change my medications too.. never in my life have I heard of such nonsense