This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cold Stone Creamery Ward Parkway Mall
- Ice Cream & Frozen Yogurt
- Kansas City, MO
About this business
Location details
8600 Ward Pkwy, Kansas City, MO 64114, Kansas City, MO, 64114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was so hard ordering. They didn’t know the difference between kitkats and recess. They then acted annoyed when we corrected them. The girl rolled her eyes and said something to the other guys. Just making the whole thing uncomfortable. Also when we asked for a waffle bowl instead of the cone like we had already asked we got some attitude. At the end we asked for spoons and apparently that was annoying too.
I have never had so many issues with an ice cream shop. For starters, I visited a few weeks ago and got 2 shakes to-go for my husband and I. I told the worker that I wanted a nutter butter shake for my husband – she said that they were out of nutter butter so I called him to let him know, and alternatively he wanted a reeces shake. The worker said no problem and started on it. I saw she was scooping out of the bin labeled “root beer” and brought that to her attention to ensure we got the order correct. She said “No, I know t... read more
I never leave bad reviews, but this was the most disappointing ice cream I've ever had. It had the texture of half hardened glue. My husband and I threw both of our purchases in the trash after trying as they were simply not edible.
Ordered a birthday cake online 4 days in advance, did not have cake ready, or even have the order in their system (despite having the order confirmation). Offered no explanation, could not offer a refund - staff did not know how. Offered to swap out for a pre-made cake but did not have anything similar to what was ordered. This is the second year in a row they have not had a pre-ordered cake ready for pickup so I will not be choosing this location again.
We ordered a birthday cake from here and when we went to pick it up they never made the order.
Frequently asked questions about Cold Stone Creamery Ward Parkway Mall
How is Cold Stone Creamery Ward Parkway Mall rated?
Cold Stone Creamery Ward Parkway Mall has a 4.6 star rating with 108 reviews.
When is Cold Stone Creamery Ward Parkway Mall open?
Cold Stone Creamery Ward Parkway Mall is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com