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Cold Stone Creamery Ward Parkway Mall

4.6

About this business

Location details

8600 Ward Pkwy, Kansas City, MO 64114, Kansas City, MO, 64114, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.6108 reviews
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Laura Armendariz's profile image
Laura Armendariz 
5 days ago

It was so hard ordering. They didn’t know the difference between kitkats and recess. They then acted annoyed when we corrected them. The girl rolled her eyes and said something to the other guys. Just making the whole thing uncomfortable. Also when we asked for a waffle bowl instead of the cone like we had already asked we got some attitude. At the end we asked for spoons and apparently that was annoying too. 

Savannah McDonald's profile image
Savannah McDonald 
a month ago

I have never had so many issues with an ice cream shop. For starters, I visited a few weeks ago and got 2 shakes to-go for my husband and I. I told the worker that I wanted a nutter butter shake for my husband – she said that they were out of nutter butter so I called him to let him know, and alternatively he wanted a reeces shake. The worker said no problem and started on it. I saw she was scooping out of the bin labeled “root beer” and brought that to her attention to ensure we got the order correct. She said “No, I know t... read more

Robin Chien's profile image
Robin Chien 
a month ago

I never leave bad reviews, but this was the most disappointing ice cream I've ever had. It had the texture of half hardened glue. My husband and I threw both of our purchases in the trash after trying as they were simply not edible. 

Todd Gessling's profile image
Todd Gessling 
a month ago

Ordered a birthday cake online 4 days in advance, did not have cake ready, or even have the order in their system (despite having the order confirmation). Offered no explanation, could not offer a refund - staff did not know how. Offered to swap out for a pre-made cake but did not have anything similar to what was ordered. This is the second year in a row they have not had a pre-ordered cake ready for pickup so I will not be choosing this location again. 

Carrie Gessling's profile image
Carrie Gessling 
a month ago

We ordered a birthday cake from here and when we went to pick it up they never made the order. 

Frequently asked questions about Cold Stone Creamery Ward Parkway Mall

How is Cold Stone Creamery Ward Parkway Mall rated?

Cold Stone Creamery Ward Parkway Mall has a 4.6 star rating with 108 reviews. 

When is Cold Stone Creamery Ward Parkway Mall open?

Cold Stone Creamery Ward Parkway Mall is open now. It will close at 6:00 p.m.  

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