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Cold Stone Creamery Ward Parkway Mall
- Ice Cream & Frozen Yogurt
- Kansas City, MO
About this business
Location details
8600 Ward Pkwy, Kansas City, MO 64114, Kansas City, MO, 64114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never had so many issues with an ice cream shop. For starters, I visited a few weeks ago and got 2 shakes to-go for my husband and I. I told the worker that I wanted a nutter butter shake for my husband – she said that they were out of nutter butter so I called him to let him know, and alternatively he wanted a reeces shake. The worker said no problem and started on it. I saw she was scooping out of the bin labeled “root beer” and brought that to her attention to ensure we got the order correct. She said “No, I know t... read more
I never leave bad reviews, but this was the most disappointing ice cream I've ever had. It had the texture of half hardened glue. My husband and I threw both of our purchases in the trash after trying as they were simply not edible.
Ordered a birthday cake online 4 days in advance, did not have cake ready, or even have the order in their system (despite having the order confirmation). Offered no explanation, could not offer a refund - staff did not know how. Offered to swap out for a pre-made cake but did not have anything similar to what was ordered. This is the second year in a row they have not had a pre-ordered cake ready for pickup so I will not be choosing this location again.
We ordered a birthday cake from here and when we went to pick it up they never made the order.
Let me tell you, I had the best experience here great drinks and Anthony oh boy where do I begin, very very lovely guy. He makes a mean bannana strawberry smoothie. He deserves a raise and a promotion. Will come again
Frequently asked questions about Cold Stone Creamery Ward Parkway Mall
How is Cold Stone Creamery Ward Parkway Mall rated?
Cold Stone Creamery Ward Parkway Mall has a 4.7 star rating with 107 reviews.
When is Cold Stone Creamery Ward Parkway Mall open?
Cold Stone Creamery Ward Parkway Mall is closed now. It will open tomorrow at 9:00 a.m.
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