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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Germantown, MD
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
19847 Century Blvd Ste I, Germantown, MD 20874, Ste I, Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We ordered kids sizes and there was only a TBS of ice cream in each cup. One had no mix in. When we complained and asked for new order they said that how the kids size is and would not add more. Terrible service will never go here again!
This location is dangerous. You need to be careful if you go there. I went yesterday after school activity with several kids. When we entered, the place smelled similar to when milk goes bad. When we saw the ice cream, all of them were melted, and you could see the ice creams mixing among them. Also, the stone was dirty and full of ice cream and toppings. They are supposed to scrape the stone and clean it after they are done mixing. In this case, they did not clean the stone and keep mixing in top of the other flavor, comple... read more
I don't learn from my previous experiences, this is the lowest this palce can be. I went today to bring my kids after begging me for ice cream. First impressions trash can full to the brink, tables not clean and the negative attitude of the staff were all red flags. We selected the ice cream and toppings, and the guy just put it on the stone. It did not mix the things togetjer, he just wrapped them and put it in the cup. I asked politely to mix it a little more so everything could mix together. He looked at me and said it wa... read more
Wonderful experience;)
The line is 7 deep, there is a single employee moving slower than molasses. Never acknowledges the people walking in, doesn't acknowledge me standing there at checkout. So finally I just grabbed the Uber order and go, it's sitting right there and I'm staring at it for over 5 minutes, I'm not just going to stand here forever well she skips ice cream slower than anything I've ever seen before. Hire more workers!!! This is insane
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1 star rating with 3 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 9:00 p.m.
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