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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Garner, NC
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
164 Shenstone Blvd, Garner, NC 27529, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:30 p.m. | |
| Tue | 11:00 a.m. to 9:30 p.m. | |
| Wed | 11:00 a.m. to 9:30 p.m. | |
| Thu | 11:00 a.m. to 9:30 p.m. | |
| Fri | 11:00 a.m. to 10:30 p.m. | |
| Sat | 11:00 a.m. to 10:30 p.m. | |
| Sun | 11:00 a.m. to 9:30 p.m. |
Ordered on the app. They didn’t give me one of my items. Unfortunately I didn’t check the order before I left, my mistake. When I called for a refund, I was put on hold for over 5 minutes. Just for them to tell me that I would have to drive 20 minutes back to the store in order to refund me for their mistake. What doesn’t make sense is that I ordered via the app with a credit card. No apology. Horrible customer service.
I have been to this spot many times, and had never had a problem. The customer service is great and the ice cream is well made. No complaints for this location. Definitely recommend if you’re in the area and craving ice cream!
Love this location. They have the best customer service and the store is very clean and well kept. The management has done an excellent job and I was served by Shawn today and what a pleasant experience he gave me and my family. The ice cream definitely hit the sweet spot.
I can't tell you how long we stood in here and no one acknowledged our presence. To the point that everyone had left, and we were the only three customers in the store and the four employees still acted like we weren't even there, standing right in front of them waiting to order. Just playing. giggling, and joking with each other. We were ghosts to them. If this is your business and you cared anything about customer service, I would look back at who was working tonight and fire all of them.
Layla was an example of what customer service should be! She was extremely patient and made more order with no help and i ordered at least 7 different bowls. Layla was personable and she takes pride in her job and it shows. Thank you again Layla!
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 3.7 star rating with 7 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 9:30 p.m.
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