This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Hanover, MD
About this business
Location details
7645 Arundel Mills Blvd, Hanover, MD 21076, Hanover, MD, 21076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
They gave me the worst quality (Founder’s Favorite) Ice cream yesterday night. The icream was stale, too old, had a bad smell and hard like a rock that we cannot even eat it. I am trying to call them ever since, today as well to return this stale ice cream to them and get back my refund. But they have shut down their phone services. I am awaiting response and my refund for this asap, else I am going to report it to Maryland Health and consumer forum.
Poor customer service, “Haney” the lady that served the ice cream put nothing in it. Waste of $10. I didn’t realize the reviews were so bad! I should’ve looked before. Avoid location. 0/10.
The worker was friendly enough but the ice cream was garbage. I got it to go so I didn’t notice how bad it looked til I got back to my hotel. I got Oreo crème with brownie and KitKat and the KitKats were basically cut in half and the brownie was barely mixed. The ice cream itself looked curdled and didn’t taste good. I’ve never had a bad experience with other cold stones in the past but this place sucked. I threw out most of it
Please share tips left online via credit card among your workers, they do such an awesome job!!!
By the looks of the reviews, they dont care about this location. Ordered ice cream through door dash...no mix ins on top of the new ice cream taco AND they jipped me by putting my medium size ice cream in a small cup and putting that inside the medium cup. Will not be ordering from this location anymore especially since ice now also read the reviews.
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1.9 star rating with 22 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is closed now. It will open tomorrow at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com