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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Cheyenne, WY
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
2316 Dell Range Blvd, Cheyenne, WY 82009, Cheyenne, WY, 82009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Second time i have been here. Out of cones, out of strawberries, last time out of 3 different kinds of ice cream. The guy behind the counter was rude and keep saying they have been busy, but walking away from me. This is horrible customer service. I worked in customer service my whole life and never treated customers this way. It is not a one time thing, they need to learn how to do inventory properly and how to treat customers. Baskin Robins is better all the way around.I will NEVER be back …
I usually never leave reviews on google but ordered Cold Stone tonight for my family as a little treat and to keep cool during the weather today, ordered through the app for the first time and got an email about new workers and the rush that usually happens around this time, which I understand, when myself and my brother arrived to the store we walked inside and waited patiently for some help, a young girl came over and asked if we were there for a door dash, I said no and started to try and explain that we were there for an... read more
The only reason it's not at 1 is because the sweet kid behind the counter was trying really hard. His manager came out looked at the line to the door and said she would call around and see if she could get someone to come in an help him....why didn't she jump in? Icecream was more like soup and the place was extremely disgusting and dirty...like hasn't been cleaned in days or months grime....so gross
Disappointing Experience Unfortunately, our visit to Cold Stone was not a pleasant one. The staff member helping us seemed rushed and inattentive. She avoided eye contact, didn’t take the time to listen to our order, and appeared more focused on her phone than on customer service. At one point, she went to the back, put gloves on, and continued to use her phone while wearing them. There were no waffle cones available, and she initially overcharged us. To top it off, she counted us in a dismissive manner, which felt impersona... read more
Young man behind the counter tonight deserves a raise! Polite and quick, and great service! Even hooked my dog up with a whipped cream and peanut butter pup cup. I will be back just because of that!
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 3.1 star rating with 15 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 9:00 p.m.
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