This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Albany, NY
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
1475 Western Ave, Albany, NY 12203, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I am a DoorDash and every time I come to this place they are never ready even if they have no customers it’s not that hard to have one item ready most of the time yet they fail to be on their phones instead of taking care of customers, people who order online or customers as well and I don’t think it’s fair to the customers who order online to have to wait even longer when I am a platinum tear Dasher And I make sure that all orders are gone too fast. It’s just not fair.
The two younger girls working are terrible laughing at everyone and each other. How about cleaning the place it’s disgusting, the health department must inspect this place with their eyes closed. This location seems like it’s on its last legs
We were visiting from out of town and by far this was the absolute worst Coldstone we have ever been to. The icecream was like soup consistency before we even ate it. The stone isn’t cold and the store is very dirty.
I ordered my ice cream for delivery. I love cold stone, always have. I was so excited and looking forward to my icecream and when it arrived I noticed the size wasn't correct and upon further investigation, it was the complete wrong ice cream but my name was attached to it. I have a peanut butter allergy and I received icecream with peanut butter in it. I called immediately and there was no care or professionalism. They said the manager will give a refund when they get there. Unbelievable. I'm not one to complain or write co... read more
Picked up my cake and realized on the ride home that birthday wasn’t spelt right
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 2.1 star rating with 12 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is closed now. It will open at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com