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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Suffolk, VA
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
5860 Harbour View Blvd Ste B1, Suffolk, VA 23435, Ste B1, Suffolk, VA, 23435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Hmmm, where to start, prices go up, quality goes down. Tonight the front freezer that holds the ice cream went out and I guess the high school kids on summer break didn’t notice until it was almost completely melted. They were selling it out of the back freezer but didn’t bother to try and refreeze it on the stone surface up front. They were walking from the back with the ice cream dripping from the spoons and then put it in the cup charging full price…
I ordered ahead at 8:11 for a pick up at 8:45. I arrived at 8:50. There was a line of people but I waited patiently. At 9:10 they told me that they were out of the ice cream I ordered. I saw about 20 people come in and out before I was even serviced for something I ordered 40 minutes before I got there and still didnt get it until 30 minutes after my requested time. And it wasnt even right! I got the wrong sizes! One was smaller than what I requested. No one apologized for me waiting for 30 minutes or tried to help. I didnt ... read more
The cold stone in Suffolk next to the movie theater is ducking TRASH! It stinks they never have anything and the people act like it’s your fault they are at work. Please fix this issue ASAP
I’m sooooo upset paying near $40 for a birthday ice cream cake for it to look like this , but wait this isn’t even the cake I ordered the first one was worse this one came out the freezer. This is embarrassing to have to give this to my doin on his day! This didn’t come close to the pics online. I seriously could have done better writing!
Walked in and stood at the counter and waited. Two young ladies were helping customers, a young gentleman who appeared to be restocking, and another young lady standing at the ice cream staring into space. Not one person greeted me. The young lady standing at the ice cream never spoke or moved a muscle, and when the two other ladies finished helping guests they just stood there laughing with each other. Very unprofessional group. I ended up just walking out
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1.8 star rating with 10 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is closed now. It will open at 11:00 a.m.
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