This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Suffolk, VA
About this business
Location details
5860 Harbour View Blvd Ste B1, Suffolk, VA 23435, Ste B1, Suffolk, VA, 23435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I usually don’t leave reviews, but this experience was so disturbing I feel like I have to. I went to the Suffolk Cold Stone (23435) on September 12, 2025, around 8:45–9 p.m. Before ordering, I used the restroom and found a large roll of toilet paper sitting out, not in a dispenser, visibly soiled with what looked like blood and feces. I had already pulled from the roll and almost wiped before noticing. When I reached for another piece, the stains were obvious. On top of that, the restroom had no paper towels and no hand dry... read more
The moment I walked in the door a girl named Aubrey greeted me with the most welcoming smile, and proceeded to ask me how my day was. This kind gesture honestly made my day and I WILLLL be coming back.
Aubrey had Good service, great attitude, deserves raise for certain
This location has horrible customer service. I came in 4 hours before their closing time. They have 3 people working and say they won’t make any more waffle cones. The workers also did not greet us whatsoever. Stood in line for 10 minutes with one person in front of us and never got greeted. The workers also did also rolled their eyes when I asked for an addition to my bowl. Choose a different location!
Unsanitary and unprofessional. It smells when you enter the store. An employee walked in tonight, cut the line, and made her & two of her friends ice-cream with no gloves, apron, or hat. They also didn't pay for it either. Where is the manager?
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 2 star rating with 17 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com