This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Richmond, VA
About this business
Location details
11800 W Broad St Ste 2206, Richmond, VA 23233, Ste 2206, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:30 p.m. | |
| Tue | 11:00 a.m. to 8:30 p.m. | |
| Wed | 11:00 a.m. to 8:30 p.m. | |
| Thu | 11:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 9:30 p.m. | |
| Sat | 10:00 a.m. to 9:30 p.m. | |
| Sun | 11:00 a.m. to 7:30 p.m. |
Staff was incredibly rude, all three workers had poor attitudes when being asked questions/ordering our ice cream and the cashier shook her head when she realized we didn’t tip. Why would I tip bad service?
Great place but they never have the advertised Silk Almond milk. Why advertise it if you never have it? Or maybe someone keeps dropping the ball on the ordering. Either way, they would sell more product if it was ever in stock.
Walked in at 7:38 PM and was told extremely rudely by an employee with earbuds in that they were closed. The sign on the door says they are open till 830PM Monday through Thursday. Attached picture for proof of the door sign.
My family visited your Short Pump Mall location today, and I am writing to express my deep concern and disappointment regarding an incident that occurred with my son, who has allergies. Before placing order, My wife clearly and repeatedly informed the staff member of my son's allergy. I specifically asked for the chocolate ice cream and confirmed that it would be prepared using clean tools from a separate container to avoid any cross-contamination. Despite my wife's clear instructions and the staff's apparent understanding, ... read more
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1.6 star rating with 10 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 9:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com