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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Stockton, CA
About this business
Location details
874 W Benjamin Holt Dr, Stockton, CA 95207, Stockton, CA, 95207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 10:00 p.m. | |
| Wed | 12:00 p.m. to 10:00 p.m. | |
| Thu | 12:00 p.m. to 10:00 p.m. | |
| Fri | 12:00 p.m. to 11:00 p.m. | |
| Sat | 12:00 p.m. to 11:00 p.m. | |
| Sun | 12:00 p.m. to 10:00 p.m. |
I came in to order three ice creams, but the employee made four. I stopped her in the middle of making the fourth one and told her oh I only wanted two strawberry ice cream and one vanilla. So, she continue making it and when I politely clarified to the rude white teenage girl that I only wanted 3 she rolled her eyes, and when I tried to return the extra, I was told, “I didn’t charge for you for it we’re going to throw it away anyway, .” While I understand I wasn’t charged, the attitude came across as rude and dismissive I s... read more
The customer service I experienced today was absolutely unacceptable. When I politely asked the employee if there was any more chocolate ice cream available, she snapped back at me with, “that’s enough” in a dismissive and rude tone. The bin was nearly empty—barely enough to scrape together half a scoop—yet instead of handling the situation professionally, she chose to respond with hostility. This level of disrespect from staff is appalling. Regardless of age or experience, basic courtesy and professionalism should be expect... read more
The ice cream itself was very good, but the customer service was extremely disappointing during my visit on Wednesday afternoon. The two young girls working at the counter were quite rude when I asked for more chocolate ice cream, since the container looked empty. Instead of refilling it, they tried to serve me the leftovers from the bottom, and when I politely said I didn’t want that, they rolled their eyes at me. Very unprofessional behavior, which unfortunately ruined the experience
We had a new employee we think. We didn’t have a very full serving on Saturday night. We are very use to a generous serving. The product is always great.
Good service service, they were able to move the line quickly. Pretty good ice cream. Though I think I prefer baskin robbins.
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 2.3 star rating with 10 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is closed now. It will open at 12:00 p.m.
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