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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Flagstaff, AZ
About this business
Location details
2080 S Milton Rd Ste 500, Ste 500, Flagstaff, AZ, 86001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The people working here are extremely unprofessional. I had to wait for two employees to finish their conversation to be attended. I completely understand having to address an emergency and speaking to your coworkers for something important, but this was completely different. Two employees were just laughing and talking while I waited to order. It truly made the whole experience frustrating and uncomfortable when I just wanted to get ice cream. And to top it off, they continued speaking to each other while I was ordering.
I placed a special order (kinda expensive for a ice cream cake) and wrong item was given to me. By the time I cut into it and realized it was incorrect I contact the store. The store employee told me the only way is to make an online request and a "manager" will contact me. For some odd reason I can not deal with the local store. Since the pick up day I have made 2 inquiries "online" and still no one has reach out. I would not do a special order again. Terrible local service. Maybe because its franchised with young kids work... read more
Friendly staff, clean pace
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 4.2 star rating with 306 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 6:00 p.m.
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