Cochran Ford Service

Erica F 

on Google

a year ago

Will never buy a vehicle from this dealership again OR take my vehicle back for service here. Purchased a certified used vehicle with 20k miles on it 12/26/23. Before it was sold to us, it had work done to pass inspection. New brakes front and back, and resurfaced rotors instead of new ones front and back. 25 days later, there's terrible grinding, breaks seized up, wheels locked up, and the vehicle is not driveable. It had to be towed back to the dealership. When it's being put on the flatbed, the tow truck driver showed us ... read more

Anonymous 

on Google

a year ago

Will never buy a vehicle from this dealership again OR take my vehicle back for service here. Purchased a certified used vehicle with 20k miles on it 12/26/23. Before it was sold to us, it had work done to pass inspection. New brakes front and back, and resurfaced rotors instead of new ones front and back. 25 days later, there's terrible grinding, breaks seized up, wheels locked up, and the vehicle is not driveable. It had to be towed back to the dealership. When it's being put on the flatbed, the tow truck driver showed us ... read more

Brian J 

on Google

3 years ago

Post covid interactions with Cochran have been abysmal since buying my Jeep. Especially customer service on the phone and with the Jeep express lane services. You can get a fresh brewed cup of barely warm coffee, a wait twice as long as you expect(express?) and a bill thats most likely higher than any of its competitors. FIX your equipment stock some amenities and make sure your customer service have the simplest facts of open and closing times. Today will be my last visit.