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Coastal Credit Union | St. Albans Branch
- Raleigh, NC
About this business
Location details
1000 Saint Albans Drive, Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I walked in at 5:15pm wanted to see about opening a checking account. They would not help me because it takes 20 mins to open an account. Well I work to 4:30 I stated I still made it before closing, he said we have life's. Excuses me sir. Bad customer service. I guess I will look for another bank to do business with. I don't think 5 extra minutes would hurt considering is a new customer you are gaining and considering I was there before closing.
Edit: emailed May 16th as instructed, no response yet. I've had a Coastal account for years and previously they've been pretty good to me. But recently I've had several issues with their unservice. Then today when I was speaking with a Coastal rep, they said they couldn't verify my identity (even though the previous rep could verify me just fine), and then asked about my lenis! Yeah you read that right. I then spoke to a manager/supervisor who said that could never have happened. I know I shouldn't get offended by companies ... read more
I've had a Coastal account for years and previously they've been pretty good to me. But recently I've had several issues with their unservice. Then today when I was speaking with a Coastal rep, they said they couldn't verify my identity (even though the previous rep could verify me just fine), and then asked about my lenis! Yeah you read that right. I then spoke to a manager/supervisor who said that could never have happened. I know I shouldn't get offended by companies asking about my lenis in this day and age, but then the... read more
I moved to Coastal after the big bank changed their policy and started charging fees. I've had nothing but a pleasant experience dealing with the staff at the Creedmoor Rd branch. Their online services make life easier.
Horrible. They can't keep track of what I owe. Sent me extra bills i dont owe, and they cant seem to explain where it came from.They have terrible customer service. Nobody on the phone knows what they're talking about. Very frustrating. If I could give them less stars I would.
Frequently asked questions about Coastal Credit Union | St. Albans Branch
How is Coastal Credit Union | St. Albans Branch rated?
Coastal Credit Union | St. Albans Branch has a 2.8 star rating with 61 reviews.
When is Coastal Credit Union | St. Albans Branch open?
Coastal Credit Union | St. Albans Branch is open now. It will close at 6:00 p.m.
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