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Co-operators - South Trail Insurance
- Insurance
- Calgary, AB
About this business
Location details
5126 126 Ave SE Unit 238, Calgary, AB T2Z 0H2, Canada, Calgary, AB, T2Z 0H2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called The Co-operators for a simple car insurance quote and it was honestly one of the worst customer service experiences I’ve had. I spoke to Lyle (not sure if she spells it that way), and she sounded like she was being forced to talk. She kept sighing loudly, seemed completely out of it, and didn’t seem interested in helping at all. I called three separate times and each time the wait time was around 2 hours. Lyle even said that was “nothing” because some people apparently wait 5 hours—which is not something to be proud... read more
I recently moved from Winnipeg to Calgary and need to get a quote for my vehicle. I spent 2 hrs yesterday and 6 hrs today to get the quote via phone as required by co-operators and I was not connected with anyone. Meanwhile, the automatic phone service states it takes about 2 hrs to be connected. I have the following questions: Does the co-operator service is the same for existing clients who require support with their claims? My friend told me that the co-operator provides a good service, please advise how to get the good s... read more
For 15 years I had 10+ stars for experience. I would always speak with someone, they returned calls and emails quickly and were friendly, understanding my robust portfolio needs and being very responsive and supportive. Starting in August 2025, that all changed. I left numerous voicemails in a single week, had 7 unanswered emails (even though I was emailing 4 staff directly as I always had) and had zero response. I had to call the 1-800 number and got awful service from individuals who asked me a million questions I did not ... read more
Sharan, and kyra are the best!
I was waiting for two hours for them to pick up my call, and in the end they just hung up.
Frequently asked questions about Co-operators - South Trail Insurance
How is Co-operators - South Trail Insurance rated?
Co-operators - South Trail Insurance has a 3.7 star rating with 50 reviews.
When is Co-operators - South Trail Insurance open?
Co-operators - South Trail Insurance is closed now. It will open on Monday at 9:00 a.m.
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