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Co-operators - South Trail Insurance
- Insurance
- Calgary, AB
About this business
Location details
5126 126 Ave SE Unit 238, Calgary, AB T2Z 0H2, Canada, Calgary, AB, T2Z 0H2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Yesterday , the phone bot told me the estimated waiting time (4 vehicle insurance) is over 2 hours and since i didnt time I have decided to postpone it , but today i have decided to wait the same amount of time and do some other errands meanwhile . After 2 hours 5 minutes 36 secs music dissapered than they hung up . Do I need to say more ?
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Spent two hours on hold only to have to call drop. When I phoned back Priya said they were aware of the issue but had no solution to fix it. Apparently it’s happening to a lot of customer. No apology, not even the slightest hint of concern. Only offered to transfer back to the hold line that had dropped. No supervisor was available. Terrible and disrespectful customer service.
Used them for 10+ years with great experience, now it has been nothing but awful. Jacked up premiums over market price, no transparency, no communication. Sad to see a once great agency go downhill so fast.
I have never met a stranger insurance agent, than Rajan Dhingra . I went on vacation for a month and paused my insurance to save some money. When I came back, he calculated that I had to pay three times more and increased my insurance rate as if I were a new customer. Good thing other agent Kyra was there and helped resolve the issue. Five stars for her, zero for him.
Frequently asked questions about Co-operators - South Trail Insurance
How is Co-operators - South Trail Insurance rated?
Co-operators - South Trail Insurance has a 3.3 star rating with 63 reviews.
When is Co-operators - South Trail Insurance open?
Co-operators - South Trail Insurance is closed now. It will open tomorrow at 9:00 a.m.
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