Co-operators - Jocelyn Robbins, Agent

David Ganj 

on Google

2 months ago

Very frustrating experience with the Port Elgin office. I spent nearly two weeks trying to obtain a quote and complete my insurance while receiving little communication and follow-up. I had to return to the office multiple times just to get updates. What should have been a simple process became unnecessarily complicated. After contacting Co-operators directly, I received the information I needed and completed my insurance the same day. I switched from another insurer after more than 15 years based on recommendations from col... read more

An onymous 

on Google

3 years ago

Office is closed to walk in, they never answer the phone, it always goes to voice mail, and they don’t return calls…… Terrible service for the past few years. The place has gone down hill big time. 

Bobby Four 

on Google

3 years ago

I have found Jocelyn has been great helping with auto insurance over the years. However, recently my 10 year life insurance was expiring and I didn’t realize it auto-renewed, jumping up almost $500 a month. I was doing chemo during the renewal and behind in reading email, so didn’t detect the change. What other business would jack your price over $5,000 a year and not get your explicit consent?! Co-operators gave me one $500 payment back, but I was out one $500 payment. I am very disappointed after almost 30 years of insuran... read more

Christine Dickson 

on Google

4 years ago

I phoned 2 weeks ago. Asked for a quote on tenant insurance. A lady said she would try to get one before day is out. I never heard back from her. So just this past week I phoned again. Left a message. Nobody has called me back.