Club Pilates

bri butto 

on Google

a month ago

I really wanted to like this studio, but my experience was disappointing. When I signed up, I was told there would be plenty of class options, but it was nearly impossible to book a class. They also went weeks without a front desk employee, so I wasn’t signed into classes I attended. Communication was poor, and while the instructors were fine, the overall atmosphere wasn’t very engaging. My biggest issue was with canceling my membership. I was told there was only a three-month minimum and that I could cancel afterward. On Ma... read more

Jessica Mapura 

on Google

3 months ago

I do not recommend this location at all. When I enrolled, there was a promotion going on, and a friend and I signed up together. Before purchasing, I specifically asked about class times, scheduling flexibility, and how students advance through the different levels. I was told there would be many class options available, which has not been true, especially for people who work full-time Monday through Friday. I was also told that after completing five classes, including the introductory class, I could move up to Level 1.5, wh... read more

Ramona Stone 

on Google

3 months ago

I started Pilates at Frazer location in September 2023. The location is great, the hours worked out well for me, and the instructors were experienced. The freezing of the membership (for those of us who travel a lot this is critical) was easy, without penalty. The new owner is a corporation, and their rules are not customer friendly- ex, $35 freezing fee, minimum 30 days notice, and you cannot freeze it for longer than a month, etc. Even if you follow their rules, they do not respond promptly, and you have to triple check wh... read more

Kimberly Hettrick 

on Google

6 months ago

I’m extremely disappointed with the communication and management at this Club Pilates location. Members pay a premium price for a membership here, yet it’s nearly impossible to get assistance. The front desk is almost never staffed, which makes it very difficult to ask questions or get help with anything related to your account. At one point the studio even sent an email saying they were hiring for front desk help. I responded expressing interest and never received a response — which unfortunately seems consistent with the l... read more